RETURNS AND EXCHANGES
Where is my return?
Once your return reaches us, it will be inspected to confirm that it meets our return conditions. We will contact you through email or WhatsApp once the review is complete. Processing times may vary depending on the item and the selected resolution.
Can I exchange my item?
Eligible items may be exchanged within 7 calendar days of delivery, subject to availability. Products must be unworn, unwashed, unaltered and returned with all tags and original packaging intact.
For hygiene reasons, briefs and thongs cannot be returned or exchanged unless they were received damaged, defective or incorrect.
Can you help with a damaged product?
Yes. Please contact Customer Care as soon as possible and provide your order number along with clear photographs or a video showing the issue. Once reviewed, our team will arrange an appropriate replacement or resolution.
What if the item is faulty?
If you believe your item has a manufacturing fault, contact Customer Care within the eligible return period. The product will be reviewed before an exchange, replacement or refund is approved. Damage caused by wear, washing, misuse or incorrect care is not considered a manufacturing fault.
Can I create an account?
Yes. You can create an account using your email address to manage your details, review previous orders and enjoy a faster checkout experience. You may also place an order as a guest where guest checkout is available.
ORDERS & TRACKING
When will you restock?
Selected styles, colours and sizes may be restocked depending on availability and demand. Use the restock notification option on the product page, where available, or follow Base by DC for product updates.
Where is my order?
Once your order has been dispatched, you will receive tracking details through email, SMS or WhatsApp. You can also use the Track Your Order page by entering the required order information.
My package is missing. Can you help?
Please first check the tracking status and confirm that the delivery address and contact number provided at checkout are correct. If the parcel is marked as delivered but has not been received, contact Customer Care with your order n
PAYMENT
What payment options do you accept?
Available payment methods are displayed at checkout, Please select your preferred available option before confirming the order.
How can I get a discount?
Promotional offers, bundle savings and discount codes are announced through our website and official Base by DC communication channels. Discount codes must be entered at checkout and cannot usually be applied after an order has been placed.
Only one promotional code may be used per order unless stated otherwise.
SIZING
What size should I buy?
Use the size guide available on each product page and compare it with your current body measurements. Fit may vary depending on the product’s construction, coverage and support level.
For the most accurate fit, measure yourself before ordering rather than relying only on the size of another brand
What is my bra size?
Measure directly underneath your bust for your band measurement, then measure around the fullest part of your bust. Use both measurements with our bra size chart to identify your recommended size.
Your size may differ between wireless, moulded and lace styles. For additional assistance, contact Customer Care a designated female representative will help you with your measurements and the product you are considering.
MORE ABOUT BASE
How is Base contributing to society?
Base by DC is designed around practical, thoughtfully made essentials that support women’s everyday comfort and confidence. We aim to communicate about women’s bodies and intimate wear with dignity, inclusivity and respect while continuously improving our products and customer experience.
Avoid adding claims about donations, sustainability or social programmes unless Base by DC has an active, documented initiative.
Does Base contact influencers or talent through email or DMs?
Base by DC may contact creators, influencers and talent through its official email addresses or verified social media accounts. Genuine communication will clearly identify the brand and provide campaign details.
We will never request your password, verification code or payment to secure a collaboration. Suspicious messages claiming to represent Base by DC should be reported to Customer Care.