• New, unworn, unwashed and unused merchandise may be returned for a refund or exchange. A return request must be submitted within 7 calendar days of delivery, along with valid proof of purchase.
• Products must be returned in their original condition, with all tags, hygiene liners and labels attached, and in their original packaging.
• Items that have been worn, washed, altered, damaged, stained, scented or returned without their original tags or hygiene liners will not be accepted.
• Refunds will be issued through the original payment method where possible. For Cash on Delivery orders, approved refunds may be issued through bank transfer, store credit or another available method.
• Items marked Final Sale, promotional giveaways and gift cards cannot be returned or exchanged.
• Original delivery charges are non-refundable. Return shipping charges will be the customer’s responsibility unless the item received is defective, damaged or incorrect.
• Due to hygiene reasons, intimate products may not be eligible for return once their packaging, hygiene liner or protective seal has been removed or opened.

All return and exchange requests are reviewed on a case-by-case basis and are subject to Base by DC’s approval.
We reserve the right to determine whether a product is unused, unworn and in its original condition. Returns that appear worn, washed, altered, damaged or otherwise unsuitable for resale may be rejected.
Return requests submitted more than 7 calendar days after delivery will not be accepted.
Customers may be asked to provide additional information, including their order number, contact details and photographs or videos of the product, for verification purposes.
Base by DC reserves the right to reject return requests in cases of suspected fraud, misuse or repeated abuse of the return policy.
Approved refunds will only be processed after the returned item has been received and inspected.

• - Contact our Customer Care team within 7 calendar days of receiving your order and provide your order number, reason for return and any supporting photographs or videos.
• Once your request has been reviewed, you will receive return approval and instructions for sending the product back.
• Securely pack the product in its original packaging and include all tags, labels, hygiene liners and accessories received with the order.
• Send the package through the approved courier service. Keep the courier receipt and tracking information until the return has been completed.
• Return shipping charges will be paid by the customer unless the item delivered was defective, damaged or incorrect.
• Once the returned product has been received and inspected, you will be informed whether the refund or exchange has been approved.
• Approved refunds will be issued through the applicable payment method. Processing times may vary depending on the bank or payment provider.
• Base by DC will not be responsible for return packages that are lost, damaged or sent without trackable courier information.

Once your return reaches us, it will be inspected to confirm that it meets our return conditions. We will contact you through email or WhatsApp once the review is complete. Processing times may vary depending on the item and the selected resolution.